Refund policy

Return & Exchange Policy

At Kalyani Jewelery, we accept return or exchange requests within 7 days of delivery, subject to the conditions outlined below.

Eligibility for Return or Exchange

Returns and exchanges are accepted only if the product received is damaged, defective, or incorrect.

To be eligible:

  • You must contact us within 7 days of delivery.

  • A clear, uninterrupted unboxing video recorded at the time of opening the package is mandatory.

  • The video must clearly show the sealed package, shipping label, and the damaged, defective, or incorrect product.

  • The product must be unused, unworn, and returned with its original tags, packaging, accessories, and invoice or proof of purchase.

Requests made without a valid unboxing video will not be accepted.

We do not accept returns or exchanges for change of mind, personal preference, minor colour variations caused by lighting or screen settings, or normal signs of handling.

How to Request a Return or Exchange

To submit a request, contact us with your order details, unboxing video, and clear photographs of the product:

Email: info.kalyanijwelery@gmail.com
Phone: +91 76782 85808

Please do not send a product back without receiving approval and return instructions from us. Products returned without prior approval will not be accepted.

Return Address

Kalyani Jewelery
Kishan Kunj Extension
Near Laxmi Nagar – Part 2
Delhi – 110092
India

Damaged, Defective, or Incorrect Products

Please inspect your order immediately after delivery. If you receive a damaged, defective, or incorrect product, contact us within 7 days and share the required unboxing video and supporting photographs.

Once the claim has been reviewed and approved, we will provide instructions for returning or exchanging the product.

Non-Returnable Items

Returns or exchanges will not be accepted for:

  • Products without a valid unboxing video

  • Products that have been worn, used, altered, washed, or damaged after delivery

  • Products returned without their original packaging, tags, or accessories

  • Personalised or customised products

  • Products purchased during clearance or final-sale promotions

  • Gift cards

  • Requests submitted more than 7 days after delivery

  • Change-of-mind or personal-preference requests

Exchanges

Approved exchanges are subject to product availability. If the requested replacement is unavailable, we may offer an alternative product or process a refund, as applicable.

Refunds

Once we receive and inspect the returned product, we will notify you whether the refund has been approved.

If approved, the refund will be issued to the original payment method within 10 business days. Your bank or payment provider may require additional time to reflect the amount in your account.

If more than 15 business days have passed since your refund was approved, please contact us at info.kalyanijwelery@gmail.com.

Contact Us

For questions regarding returns, exchanges, or refunds, contact:

Kalyani Jewelery
Website: https://kalyanijewelery.com/
Email: info.kalyanijwelery@gmail.com
Phone: +91 76782 85808